General terms
These terms and conditions may be amended from time to time and apply to all of our services.
North Wind cannot be liable to any loss, damage, accidents, injuries or sickness during your tour. The same applies for any changes in tour schedule due to weather, strikes or any other force majeure.
Tour operators reserve the right to change routes, schedules and itineraries if needed because of weather, road conditions or should the necessity arise because of unforeseen reasons. We advise all travelers to purchase a comprehensive travel insurance to minimize possible loses due to unforeseeable situations during your travel.
Booking and payment
By completing a reservation through our website you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below.
North Wind is a tour operator offering day tours and customized tours in Iceland. Bookings can be made directly through northwind.is and/or any other website through which North Wind makes their services available. If you are having any problems booking through North Wind website www.northwind.is then please contact us at info@northwind.is.
Make sure to fill in and/or provide all necessary details upon booking your tour(s). Once you have completed the booking process, a booking confirmation will follow with your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour.
You are responsible for checking all details on your confirmation and related documents to ensure that they are correct. In the event of discrepancy, such as booking mistakes where the wrong date and/or incorrect number of participants was booked, contact North Wind immediately as it may not be possible to make amendments to your reservation when it gets closer to the departure date. North Wind is not responsible for mistakes in the booking process.
Cancellations of day tours and single day activities by customer
A cancellation confirmation must be sent to North Wind in writing by email to info@northwind.is and be confirmed by North Wind to be valid.
You can cancel your day tours up to 24 hours before departure time of the tour and receive a full refund. No refund is given if a day tour tour is cancelled within less than 24 hours before departure time of the tour. This includes bookings made within 48 hours before departure.
Cancellations of Customized tours by customer
A cancellation confirmation must be sent to North Wind in writing by email to info@northwind.is and be confirmed by North Wind to be valid.You can cancel your customized tour up to 7 days before departure and receive an 85% refund.
The 15% service fee is to cover our cost of planning and arrangement. No refund is given if multi-day tours are cancelled within 7 days notice.
Changes or cancellation by North Wind
North Wind reserves the right to change or alter tour itineraries due to weather or road conditions. Itineraries can be changed or canceled at any moment to assure the safety of passengers and staff. In the case where North Wind cancels a tour, North Wind will make every effort to provide alternative arrangements without additional cost. A tour cancellation made by North Wind is entitled for a full refund.
Pick up
During the booking process you will be able to choose a pickup location and starting time. If you do not show up for the scheduled pickup time and location stated on your booking, your reservation is non refundable.
If you do not know your pickup location at the time of booking, you can choose to update your pick up location later, up to 24 hours before tour departure. Please send an email to info@northwind.is with your pick up location. If we have not received information about your pick up location 24 hours before departure, North Wind can not be responsible if you miss the tour.
Prices and currency
All prices for the services provided by North Wind are in the company’s local currency, Icelandic Krona (ISK). As a local Icelandic tour operator North Wind is not responsible for currency fluctuations and or additional fees that may be applied such as: bank transfer fees, credit card fees, and other.
Adventure travel and client responsibility
By booking an activity with us, you accept the hazards involved in this sort of tour and accept that in visiting remote and mountainous regions there is an element of on-tour flexibility. The itinerary stated in the tour dossier is indicative only and not a guarantee that a particular route will be followed or place reached.
You must acknowledge that delays and alterations and their results, such as inconvenience and discomfort, are possible where unforeseen circumstances arise. You must have a level of fitness commensurate with your chosen tour and you are responsible for bringing the appropriate equipment.
Personal Travel Insurance
Individual travel insurance is not included in the quoted prices. It is recommended that clients take have travel insurance against contingencies, including compensation for medical costs and cancellation fees. In the event of an emergency medical rescue and/or repatriation from a tour by whatever means, the responsibility of such costs will be borne by the client.
All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment.
Right to cancel a tour or move to a partner operator
North Wind reserves all rights to cancel tours if a minimum of 3 (three) passengers has not been reached for a tour 24 hours prior to the departure time.
Medical and Dietary Conditions
If you are affected by a medical condition which may affect your or other people’s enjoyment of the tour, you must advise this at the time of booking.
North Wind reserves the right to refuse service to customers apparently not fit for the tours. Customers under the influence of alcohol or other substances will be prohibited from joining the tour.
Our Liability & Compensation
North Wind will accept liability for the negligence of its employees causing direct physical injury to passengers only to the extent that it is obliged under Icelandic law. We cannot be held responsible for any mishap to yourself or your property, and in particular for the consequences of flight cancellations, vehicle accidents, strikes, sickness, Government, or customs, or police intervention or other such happenings amounting to force majeure. By confirming your booking with North Wind, you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.
Handling of personal information
North Wind handles personal information regarding buyers and sellers according to laws number 77/2000 regarding personal privacy and handling personal information. Personal information is stored in the seller’s representative database and no one but himself/herself or his delegate has access to them. Personal information is in no cases given to a third party.
If the buyer wishes to note on the handling of personal information he or she shall send a comment to the seller’s representative through email or writing.
North Wind (Ghaukur slf)
Melavegur 6, 530 Hvammstangi
Tel: +354 8934378
Email: info@northwind.is
VAT no: 129297
kt: 600912-0540